Imou Registration Agreement
This Imou Registration Agreement ("the Agreement") sets forth the terms and conditions of your use of user name registration and related services ("Services") between you and Imou Platform Operator. In this Agreement, "you" and "your" refer to you or any agent, employee or person authorized to act on your behalf. "We", "us" and "our" refer to Zhejiang Dahua Technology Co., Ltd (“Dahua”). The Agreement explains our obligations to you, as well as your obligations to us for various services offered by Imou Platform Operator. When you use your account or permit someone else to use it to (i) purchase; or (ii) acquire access to additional Imou Services or products; or (iii) cancel Imou Services, this Agreement covers such services or actions.
It is important that you read and understand the following terms. By clicking “AGREE”, you are agreeing that these terms will apply if you choose to access or use the Service. If you do not want to agree to these terms, you must not access or use the services.
The formation, enforcement, interpretation, amendment, supplementation, termination, execution and dispute resolution of the Agreement shall be governed by the laws of the People's Republic of China.
Any party of the Agreement can litigate the dispute arising of or related to Imou Platform Service at Binjiang District People's Court of Hangzhou Municipality, which is in the same district that Dahua is located in.
If any provision of this Agreement is held by a court to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated and the remaining provisions of this Agreement will continue in full force and effect.
1. Service description
Imou is a brand that provides software services to users.
When the product is connected to the Imou platform, it can be used to achieve remote control or other functions.
Imou Platform: refers to websites or clients including Imou Cloud and the website of Imou (i.e., www.imoulife.com).
Imou Platform Operator: refers to Dahua .
Imou Platform Service: the internet-based Services provided by Imou Platform Operator in various forms.
3.1 Parties to the Agreement
The Agreement is concluded by you and Imou Platform Operator. The Agreement has contractual effect between you and Imou Platform Operator.
3.2 Additional Terms and Policies
We offer a diverse range of services, so there are certain additional terms and policies that may be applicable to your use of all of our services or to specific services, as set out in this section and as otherwise notified to you from time to time. These additional terms of service and policies all form part of and are incorporated into these Terms.
3.2.1 Additional service-specific terms
Some of our services have additional terms specific to their use (as notified by us to you), and you must comply with such additional terms in your use of such services. Such service-specific terms include:
Imou Cloud Service Terms – which sets out terms applicable to your use of Imou Cloud Service (including various services within Imou Cloud Service (such as Imou Cloud Service Payment), as expressly identified in those Imou Cloud Service Terms);
3.2.2 Additional policies
4. Registration and Use
To use our Services, you cannot be a person barred from receiving the Services under the laws of the People’s Republic of China (PRC) or your local applicable jurisdiction. If you do not have the required civil capacity, you and your guardian should bear all legal consequences accordingly.
4.2 Account Description
You can get the Imou platform account and become a user of the Imou platform after signing or agreeing on the Agreement and completing the registration.
You have the right to use the user name, email address, and password to log in the Imou Platform.
As your account is associated with your personal information and business information, please use it only by yourself.
In order to provide you with other services, you have to combine smart hardware, network cameras, network video recorders, or other alarm devices produced by Dahua with the account.
4.3 Registration Information Management
4.3.1 Truthfulness and lawfulness
When you use the Imou Platform Services, you should provide your information (including your name, email address, contact address, and etc.) accurately and completely. You understand and agree that you are obligated to maintain the authenticity and validity of your information.
The user name you set should be in compliance with the PRC laws and regulations, as well as Dahua’s requirements; otherwise we have the right to prohibit you from using the user name. Ban on the user name does not affect you to log into Imou platform and use Imou Platform Service by email.
4.3.2 Update and Maintenance
You should update your information in time by providing up-to-date, truthful, complete, and valid information.
4.4 Account Security Specifications
Imou Platform Operator will not ask you to provide your account password at any time. Therefore, it is recommended that you take good care of your account.
We are not responsible for any of your loss and consequences when your account is (i) leaked by your mistake; or (ii) attacked or defrauded by others. You should seek compensation from the tortfeasor through judicial and administrative relief channels.
You shall be responsible for all actions under your account (including, but not limited to online signing of various types of agreements, publishing information, purchasing goods and services, and disclosing information, etc.) except Imou Platform Operator’s fault.
If you find any unauthorized use of your account to log on to the Imou Platform or other circumstances that may result in your account being stolen or lost, it is recommended that you immediately inform us and change your registration credentials. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You understand that it takes a reasonable amount of time for Imou Platform Operator to take action on any of your requests. Even though we take every effort to respond to your requests as soon as possible and always within the statutory time period, Imou Platform Operator may not be able to avoid or prevent the formation or expansion of the consequences of the infringement by taking the actions at your request. Except for the legal fault of Imou Platform Operator, we shall not be liable for any situations aforementioned.
5. Rules of Use
5.1 The user shall be aware that our Services are only for non-commercial use by users. If the user violates any provision of these terms herein or uses our Service for sales or other commercial purposes without the written consent of Imou Platform Operator, we are allowed to terminate the Services immediately and hold the right for any legal action against the concerned personnel in accordance with laws.
5.2 Users must abide by the following principles when using our Services:
(1) Comply with relevant national, provincial, local or international laws and policies;
(2) Comply with all network protocols, regulations and procedures related to Web services;
(3) Login only through www.imoulife.com or other legal channel declared by us;
(4) It is not allowed to use this service to perform any conduct that is detrimental to Imou Platform Operator;
(5) Do not use this service to conduct any activities that may adversely affect the normal use of the Internet;
(6) The service shall not be used for any illegal purpose;
(7) Do not use plug-in or other cheating means, improper or unfair means to participate in this Service;
(8) Do not violate the law in any way, or violate the privacy of others, or denigrate others;
(9) If it is found that the account is illegally used or there is a security loophole, you should inform Imou Platform Operator immediately.
5.3 We reserve the right to upgrade and adjust service content at any time. After the service version is upgraded and adjusted, it may involve the upgrade of the software version of the browser plug-in, mobile client, and terminal device. Imou Platform Operator may also upgrade the browser plug-in, mobile client software and terminal device software separately. The user shall upgrade the software involved according to the prompt, otherwise the user will not be able to enjoy the functions provided by the new version, and we will not guarantee that the old version will continue to be available. In addition, we reserve the right to unilaterally change or restrict some of the functional effects due to the needs of business development. Users agree to take the above risks on their own.
6. Value-added services and charges
6.1 In accordance with the development of the market and technology, we will provide users with various Internet and communication value-added services related to the Services, including free and fee-based value-added services. We reserve the right to charge related value-added services and change the charging standards and methods. If the relevant service changes from free to paid services, we will provide notice in a proper way. Users can choose to accept or reject the fee-based service. The users shall pay for any fee-based services in accordance with our provision. If the users refuse to pay or are in arrears, we have the right to suspend the service and to recover all losses in accordance with the local laws and regulations.
6.2 We have the right to place various advertisements and promotional information on the website, in the form of, including but not limited to, system messages and pop-ups, and in accordance with our privacy policies.
7. Intellectual Property
7.1 Except for the limited rights for the use of our Services, the Agreement does not grant users:
(i) Any right to any intellectual property in the services, or
(ii) Any right to use our trademarks, logos, domain names, or other brand features.
“Intellectual Property Rights” means current and future patents, copyrights, trade secrets, moral rights, and other similar rights worldwide.
7.2 The user may not use the aforementioned information or materials in any way other than his personal, non-commercial use, nor may he copy, translate, disassemble, reverse edit, or reverse engineer any software involved in the Services. The user also may not otherwise convert the object code of the software or attempt to convert the source code.
7.3 Unless expressly permitted by the Agreement, the user may not modify, rent, sell, distribute, copy, create derivatives, or use part or all contents of the Services for any commercial purpose in any form or in any way.
8. Third-party software and applications
8.1 Third-party software and applications provided with this product may be developed by individuals or entities that are not affiliated with or operated by us. We do not own the copyrights or intellectual property rights of these third-party software and applications. In view of this, we cannot provide any guarantee for these types of software and applications. The Imou Platform Operators will neither provide the users with support for these third-party software and applications, nor assume any responsibility to whether these third-party software and applications function properly.
8.2 If you use these third party software and applications, you acknowledge that these software and applications are provided "as it is". No warranty of any kind (whether express or implied) is enclosed within the maximum permissive scope of the applicable laws. You are also considered to have acknowledged that neither Imou Platform Operators nor its parent or subsidiary companies makes any express or implied representations or warranties, including but not limited to, the guarantee of ownership, merchantability or fitness for a particular purpose, free from any infringement of third-party patents, or copyrights, trademarks or other rights of third-party software and applications.
8.3 The services of third party software and applications may be interrupted or terminated at any time. We do not guarantee that any content or service would remain available at any time. The transmission of content or services by the third parties through networks or tools is out of our control. To the extent permitted by relevant laws, we shall not be responsible for any interruption or termination of any content or service offered through this product.
8.4 For any software that you personally install on this product or any third-party works such as texts, pictures, videos or software uploaded or downloaded, we are not responsible for its legality, quality or any other aspects. You are solely responsible for any related risks arising from your personal installation, uploading, or downloading of any of the aforementioned third-party works.
9. Limited Warranty
9.1 Although we want to provide first-class services, but we cannot guarantee certain service-related issues. For example, third-party services and software are provided "as it is" at the user's own risk and without any form of express or implied warranty or condition. We also deny any warranties of merchantability, specific-purpose applicability, stability, virus-free, negligence, lack of technical know-how, or non-infringement. We are not responsible for any damage to your computer system, data loss or damage, or any other damage caused by the user's access to or use of the services or software.
9.2 Users are considered to have understood that our service involves the Internet and may be affected by various factors of instability, such as force majeure, computer viruses, hacker attacks, system instability, user location, user shutdown, illegal content information, harassment information shielding, and anything else. There exist risks of not satisfying the users’ needs due to service interruption, obstruction, etc. caused by network, technology, communication lines, computer failures, and information security management measures. The users are considered to have assumed the above risks. The users are responsible for implementing sufficient procedures and checkpoints to satisfy their particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our Services for any reconstruction of any lost data. We are not liable for any loss suffered by the user due to his or her inability to receive video data or the receiving of incorrect data.
10. Limitation of Liability
10.1 All responsibilities undertaken by Imou Platform Operator are limited to the price paid by users of the Services.
10.2 To the maximum extent permitted by applicable laws, Imou Platform Operator bears no responsibility of any accidental, indirect, special, or punitive damages or requests (including but not limited to, personal injury, privacy leakage, failure to perform any duty including integrity or reasonable care) arising from the use or any aspects of the Services.
10.3 Services may contain links to third-party websites or resources. Imou Platform Operator does not guarantee the availability, accuracy, and relevant content, products, and services of these links. Users shall be fully responsible for their use of any such website or resource.
10.4 Imou Platform Operator performs basic guarantee obligations in accordance with the laws and regulations of the P.R.China, but Imou Platform Operator does not bear any corresponding liability for breach of contract, such as performance obstacles, performance defects, performance delays, or changes in performance, due to the following circumstances:
(1) Force majeure events such as natural disasters, strikes, riots, wars, government actions, and judicial administrative orders;
(2) Power supply failures, communication network failures and other public service or third-party factors;and
(3)Events such as regular or emergency maintenance and failures of equipment and systems, and factors such as network information transmission and data security, even when Imou Platform Operator has fulfilled its obligations in good faith.
10.5 We will not be liable to you for any loss or damage, whether in contract, tort ((including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our Services; or use of, or reliance on, any content displayed on our Services. In particular, we will not be liable for loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss of damage.
If your actions result in any loss of Imou Platform Operator and/or its affiliates (including direct economic loss and indirect loss such as loss of goodwill, compensation and settlement payments, attorney fees, and litigation costs), you shall indemnify Imou Platform Operator and/or its affiliates for all of the above losses.
If your conducts cause Imou Platform Operator and/or its affiliates to suffer from any third-party claim, Imou Platform Operator and/or its affiliates may, after assuming the obligations to third party such as money payments, recover all losses from you.
12. Modifications of the agreement
Imou Platform Operator may modify the Agreement and supplementary agreement from time to time to conform to changes in laws and regulations, to maintain transaction order and to protect consumer rights and interests. Imou Platform Operator will notify you about the modified agreement and its supplementary agreement ("Altered Matter") in accordance with legal procedures and Article 14 of the Agreement.
If you do not agree with the Altered Matter, you can contact Imou Platform Operator with feedback before the effective date of the Altered Matter. If the feedback is adopted, Imou Platform Operator will adjust the Altered Matter as appropriate.
If you still disagree with the Altered Matter that has already taken effect, you should stop using the Services as of the effective date of the Altered Matter so that the Altered Matter has no effect on you; if you continue to use the Services after the effective date, you are deemed to have accepted the Altered Matter.
13.1 Effective contact
When you register as a platform user and accept the Service of the Imou Platform, you should provide real and valid contact details (including your email address, contact phone, and contact address). If there is any change of your contact details, you are obliged to update relevant information promptly, and stay accessible.
The member’s account (including a sub account) you created after registering at Imou Platform, which is used to receive platform notices and system messages, is also an effective contact method.
Imou Platform Operator will send all kinds of notifications to you through one or some of the above contact methods. The content of these notifications may have a significant effect on you. Please pay attention in time.
You can receive advertising information, promotions, and other commercial information you are interested in, through your phone number and e-mail address you provided for registration. If you are willing to receive such information, you may subscribe through the corresponding subscription service.
13.2 Delivery of Notices
Imou Platform Operator will send you a notice through the above contact methods, in which the written notice issued by electronic means, including but not limited to the announcement at Imou Platform, system messages sent to your account, text messages, and emails, are deemed to be served after successful sending; if it is a written notice on paper, the fifth day after mailing out to your contact address will be deemed as the date of service.
For any dispute arising from trade activities on Imou Platform, you agree that the judicial authorities (including but not limited to the People's Court) may serve you legal documents (including but not limited to litigation documents) through modern means of communication such as text messages and e-mails or mails.
Your designated contact method to receive legal documents is the mobile phone number, e-mail address, or other contact method that you provided at registration or updated on Imou Platform. The day judicial authorities issue a legal document to the above contact information is deemed to be the date of service. Your designated mailing address is your legal address or the valid address you provided.
You agree that the Judiciary may serve you with legal documents through one or more of the above methods. The Judiciary will serve your legal documents in a variety of ways. The date of service will be the date of the earliest one of the above methods.
You agree that the above method of service applies to all stages of the judicial process, such as entering the proceedings, including but not limited to the first instance, the second instance, retrial, implementation and supervision procedures.
You should ensure that the contact information you provided is accurate, valid, and updated in time. If the contact information provided is inaccurate or you do not inform the updated contact information in time so that the legal documents cannot be delivered or are not delivered in time, you will bear all the legal consequences that may arise.
14. Termination of the agreement
You have the right to terminate the Agreement in any of the following ways:
(1) You can close your account via smart phone application when you meet the account closing conditions publicized by the Imou Platform Operator on the website;
(2) You stop using the Services before Altered Matter of the Agreement come into effect and you expressly refuse to accept it;
(3) You expressly state that you do not want to continue using the Services provided by Imou Platform Operator and you have met the termination conditions.
Imou Platform Operator may notify you to terminate the Agreement in the manner set forth in Article 14 of the Agreement when:
(1) You violated the Agreement and Imou Platform Operator can terminate the Agreement based on the breach of contract;
(2) You illegally accessed another person's account, published prohibited information, or defrauded others of their property;
(3) In addition to the above circumstances, you repeatedly and seriously violated the relevant provisions of the platform rules;
(4) Your account has been deleted by us pursuant to the Agreement;
(5) Violation of the lawful rights and interests of others or other serious violations of the law;
(6) Other situations where the service should be terminated.
14.2 Process after the Termination of the Agreement
After the termination of the Agreement, except as expressly provided by law, Imou Platform Operator is not obliged to disclose any information in your account to you or a third party that you designate.
After the termination of the Agreement, Imou Platform Operator still has the following rights:
(1) Continuing to save all types of information listed in Article 7 of the Agreement that you have on Imou Platform;
(2) For your previous breach of contract, we can still hold you responsible for breach of contract in accordance with the Agreement. After the termination of the Agreement, Imou Platform Operator may, at its own discretion, decide whether or not to close your trade orders that you generated during the existence of the Agreement; if Imou Platform Operator asks for specific performance, you should continue the performance of the trade order in accordance with the Agreement, and bear all the loss and extra expenses arising from it.
Customer Service Email:firstname.lastname@example.org
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